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About Us

Micro Aid are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
MicroAid
3, Rivervalley Rise Forest Road Swords Co.Dublin K67 A275 Ireland
Phone: +353-1-840-8144
Email: info@microaid.ie
Irish VAT Reg No: IE 2382571W
UK VAT Reg No. GB 139640206
WEEE No.:

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. We also accept bank transfer. If this option is choosen we will send you our bank account details immediately. If payment is by cheque, please allow 4 working days for clearance.

We accept PayPal, Visa, Mastercard and most major debit cards . We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may call with your credit card information if you prefer rather than placing securely online via our Sellerdeck eCommerce Payments. Credit card details are processed immediately and securely via Sellerdeck eCommerce Payments and are never stored anywhere by us. If you place an order with us online, whatever payment method you chose, your details - like name and address, email etc - are secure via our SSL site and fully encrypted.

When confirmation of an order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a rare mistake has been made in pricing, we have inadvertently under-priced goods below cost, or we are no longer able to supply a particular product for some reason. In the rare case of a change of price, we will always contact you first to ensure that the price is acceptable. Otherwise you may cancel your order.

Note Micro Aid shall not be liable for any technical or editorial errors or omissions. Prices subject to change due to price fluctuation. Many prices on our site are subject to price promotion which may be withdrawn without notice by Micro Aid. Your order and price will be confirmed to you by us if we are able to source the product at the price quoted.

Shipping And Handling

Overnight courier service €12.50 + vat. Next day delivery covers most parts of Ireland.
However, there are a few areas where this service can take two working days. Orders must be placed before 4pm to avail of this service.

UK Delivery - there are several options available. Normal next day €12.50+vat; pre-noon/pre 9am etc. Saturday deliveries available also.

Delivery Schedule

Orders are normally sent to shipping when in stock immediately on the same business day. A special overnight courier service is available for €12.50 +vat. Orders must be placed before 4pm to avail of this service.

The overnight delivery service as defined above covers about 80% of Ireland. If in doubt please contact us by phone or email.

Back Orders

If your item is not in stock, we will back order it for you. You will always be e-mailed with the option to cancel your order if you would rather not wait. On average, 85% of total orders are dispatched and with the customer within one to two working days.

Tax Charges

For all orders 23% VAT is added except where a valid tax exemption number is given. Please note: if claiming VAT exemption we will need a copy of your Exemption Certificate from the Revenue Commissioners. If abroad, within the EU, and registered for VAT, we require your VAT registration number. We will require you to e-mail or post a copy of your registration number.

Credit Card Security

Credit cards are processed securely online via a banking approved online payments provider - Sellerdeck eCommerce Payments. Your card details are never stored by us. If you prefer you may call us with your card details and we will process them securely for you via Sellerdeck eCommerce Payments. Again, your credit card details are never stored or retained by us.

Guarantee

We guarantee your satisfaction. Normal manufacturer's warranty will apply to faulty goods. If you are not happy with any product ordered we will issue a refund on receipt of the returned unopened and unused product. See Returns Policy.

Reaching Us

If you need to reach us, please email us at sales@microaid.ie. Alternatively, you can call us on 01-8408144 or write to us at 3, Rivervalley Rise Forest Road Swords, Co.Dublin K67 A275 Ireland. All e-mail queries will be answered usually on the same working day.

Privacy Policy

We are compliant with the new General Data Protection Regulation Act (GDPR). See also below. In addition, our data is protected with ESET Endpoint Encryption and ESET Internet Security.

MicroAid do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

We value your privacy and want to be clear about the data we collect, how we use it and your rights to control that information
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
If you have any questions in relation to GDPR and your data please contact us via email on info@microaid.ie

Returns Policy

We guarantee your satisfaction. If you are not happy with any product ordered we will issue a refund on receipt of the returned product. We must be informed within 7 days of your receipt of the order; the product must be unopened and unused (except of course where the item is faulty and under warranty). Return freight/postage may be at customer's expense - except when it is a warranty issue. In some rare instances, and depending on the manufacturer, we reserve the right to charge a restocking fee.

Remittance Terms

Credit terms and conditions agreed upon must be strictly adhered to. All items remain the property of Micro Aid until fully paid for.

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